Cancellation/No Show Policy:

The management at Tribeca ColorSalon understands that certain occurrences may affect your ability to arrive for your appointment, either in a timely manner or at all.  

Our staff works on commission and their scheduled appointments are their only way of generating income. We hope you understand that we need to safeguard their income as we provide you with exceptional customer service. To this extent we have established the following cancellation/no show policy.

 

New Clients:

When you make your first appointment it will be considered “tentative”.  Immediately you will receive a copy of our cancellation policy that we want you to reply “YES”, so we know that your cell phone can receive our confirmations.  You will then be called 48 hours before your appointment to remind you of your time.  At that time please confirm or cancel your appointment.  You must call us 24 hours in advance of your appointment to GUARANTEE that slot.  If you fail to confirm this appointment, it will be deleted and you will have to reschedule.

 

Established Clients:

No shows will be billed for $25 at next visit.

 

Tardiness:

Please arrive to the salon 15 minutes before your scheduled time to prep and fill out paperwork. If you arrive any later than 15 minutes service may be denied. Parking at both locations may be difficult so please give yourself plenty of time to arrive.

 

Payment:

We accept all debit cards, major credit cards, Apple Pay, Android Pay, and cash. We do not accept checks ever. If you fail to pay at the time of service we reserve the right to file a police report. It is up to the company’s discretion to provide or refuse services to anyone at any time.

 

Promotional Offers:

All offers are subject to change without notice.  No offers may be combined with any other offer. All promotional gift offers have a year expiration date from creation including gift cards/certificates.

 

Referral Program:

A current client may introduce three new clients to Tribeca and receive the offer of a complimentary haircut and style. A “new” client is defined as: a client who has never received any paid services from Tribeca ColorSalon.  

After three new clients are referred by a current client, it is up to the discretion of management to extend the offer of a complimentary haircut as described in our referral program. 

 

Loyalty Program:

The loyalty program at Tribeca ColorSalons is subject to alteration or change at any time.